Returns & Exchanges

If you wish to speak to a member of our customer service centre to place your order or for any other enquiries please call us on our Sales line:

01335 346 561 Lines are open from 9.00am - 5:30pm (GMT)

If you would like to make enquiries via email please use the pop-up contact box

Returns and Refunds 

If you are not entirely satisfied for any reason with your purchase you may request a full refund or exchange within 14 days of receipt of your purchase. We will gladly refund your transaction in full to the original credit or debit card used at the time of purchase. The only condition of this policy is that the item is returned undamaged in its original condition. When sending the item back we suggest you send it via recorded/tracked delivery with sufficient insurance. Include with the item your full name, address, order reference and details of either the item you would like to exchange for or the reason for refund. All returns should be sent to the following address: Love Hearts Jewelry, CW Sellors (Gold and Silversmiths) Ltd, King Street, Ashbourne, Derbyshire, United Kingdom. DE6 1EA.